Shipping & Delivery
Have questions about shipping or delivery?
U.S. Shipping
All orders are processed and shipped Monday – Friday from 10am – 5pm (PST). Please allow 2-3 business days for your order to be processed and shipped. Orders placed after 1pm (PST) on Friday will ship the following week. All domestic shipments are sh
International Shipping
We are currently shipping to Canada, UK, and all EU nations (except Germany, Ireland, and Portugal), and South Africa. *The above delivery timeline does not include weekends, holidays and any unforeseeable delays on the courier’s end (weather, volume
International Shipping -- Canada Post's strike
On September 25th, the Canadian Union of Postal Workers (CUPW) entered a national strike. Canada Post's operations are shut down for the duration of a national strike. This may cause significant transit time delays to Canada. For parcels to Canada,.
Tracking Your Order & Missing Packages
You will receive tracking information via email as soon as your order is ready to ship. Track your order here by entering the email or phone number associated with your account. You can also track your order via your account. If you have purchased us
How long does my order take to ship?
Luna Norte ships packages from our San Diego, California location to all customers worldwide. Shipping time will vary by both the shipping provider, and method, and your distance from us. There are other factors outside of our control once we hand of
APO & FPO Armed Forces Shipping
If you are shipping to an APO or FPO Armed Forces address, here is an example how to enter a shipping address fields during checkout:
International Duties & Taxes
Orders from Luna Norte to addresses outside of the United States may be charged duties and taxes based on the jurisdiction you are shipping too. International duties and taxes are calculated and charged by the third party service 'Shopify Markets' wh