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Luna Norte

Find the answers to all your questions with our self-service help center, or contact us to let us know how we may be of assistance.

Luna Norte Jewelry Help and FAQ's

Account Management

When is Customer Support available?

About Our Stones and Materials

Jewelry Care

Saw something you loved but can’t find it on our site?

Frequently Asked Questions

U.S. Shipping

International Shipping

International Shipping -- Canada Post's strike

Tracking Your Order & Missing Packages

How long does my order take to ship?

APO & FPO Armed Forces Shipping

International Duties & Taxes

Shipping & Delivery

Submit a Return Request U.S. Customers

International Returns

Repair Requests

Returns, Exchanges, & Repairs

Discount/Coupon Codes -  F.A.Qs

Where is my discount code?

How to Log Into Your Account

Payment Methods

Where are your stores located?

Digital Gift Cards

Can I edit my shipping address?

I need to cancel an order.

Can I edit my order?

How often are new items added to the site?

Conversion Process

Shopping & Checkout

Necklace Size Chart

Ring Size Chart

Bracelet Size Guide

Jewelry Size Guides

Does Luna Norte give back?

Careers

About Luna Norte

Become a Retail Partner!

Luna Norte X FAIRE

Wholesale Inquiries

Have questions about shipping or delivery?

All articles

Categories

Frequently Asked Questions

Shipping & Delivery

Returns, Exchanges, & Repairs

Shopping & Checkout

Jewelry Size Guides

About Luna Norte

Wholesale Inquiries