International Duties & TaxesUpdated 2 months ago

Orders from Luna Norte to addresses outside of the United States may be charged duties and taxes based on the jurisdiction you are shipping too. International duties and taxes are calculated and charged by the third party service 'Shopify Markets' which exclusively uses DHL for international shipments.

Luna Norte is not responsible for, nor do we have control over, the calculations or collection of these duties and taxes; which are automatically handled by Shopify Markets. 

Shopify Markets functions as a 'merchant of record' for the purpose of international sales tax handling and remittances. In conjunction with DHL, they also manage import duties, and it is our understanding that our international customers pay appropriate duties at the time of purchase so that your parcel may be received by you without additional delays and fees.

If you are experiencing difficulties with your international order, please contact our customer service team via our contact page.