Frequently Asked Questions
Account Management
1. Log in to your account: https://account.lunanorte.co/. 2. In the Email field, enter your email address, and click Continue. 3. In your email account, open the email sent from our store and copy the six-digit verification code included in the email
When is Customer Support available?
Our customer support staff are available to assist you: Monday through Friday 9AM to 5PM Pacific (Los Angeles, U.S.) time via email, and chat. Our staff may also be unavailable during U.S. holidays. But don’t worry, we will work to resolve your issue
About Our Stones and Materials
Yes! We take pride in offering an array of genuine stones that are reputably and globally sourced. We do! And we’ve got a little extra.✨. Not only do we carry most classic birthstones, but we also offer alternative birthstones because who says you ca
Jewelry Care
Unbox, wear, repeat—just a little care keeps it looking fresh. Once unwrapped, it’s ready to shine—treat it right, and it’ll stay looking its best. Follow these simple tips to keep your jewelry looking its best:. Pro Tips:. Keep the tiny silica gel p
Saw something you loved but can’t find it on our site?
We might still have it — it never hurts to ask!. If you spotted a Luna Norte piece out in the wild (at a store, on social media, or in someone’s jewelry stack) but don’t see it online, we may still have a few tucked away.Just email us at customersupp