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Frequently Asked Questions

Account Management

1. Log in to your account: https://account.lunanorte.co/. 2. In the Email field, enter your email address, and click Continue. 3. In your email account, open the email sent from our store and copy the six-digit verification code included in the email

When is Customer Support available?

Our customer support staff are available to assist you: Monday through Friday 9AM to 5PM Pacific (Los Angeles, U.S.) time via email, and chat. Our staff may also be unavailable during U.S. holidays. But don’t worry, we will work to resolve your issue

About Our Stones and Materials

Yes, we take gem selection and sourcing personally and offer a wide array of the finest genuine stones. We have an in-house gemologist and only purchase from reputable sources. Our stones are sourced from all around the world! Our components are sour

Jewelry Care

Jewelry is delicate. Please remove from packaging with love and care. To keep jewelry looking its best, apply cosmetics and lotions before wearing. We recommend taking off your jewelry before swimming, bathing or exercising. To keep from tarnishing,