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Frequently Asked Questions

Account Management

1. Log in to your account: https://account.lunanorte.co/. 2. In the Email field, enter your email address, and click Continue. 3. In your email account, open the email sent from our store and copy the six-digit verification code included in the email

When is Customer Support available?

Our customer support staff are available to assist you: Monday through Friday 9AM to 5PM Pacific (Los Angeles, U.S.) time via email, and chat. Our staff may also be unavailable during U.S. holidays. But don’t worry, we will work to resolve your issue

About Our Stones and Materials

Yes! We take pride in offering an array of genuine stones that are reputably and globally sourced, with careful selection by our in-house gemologist. While our components are sourced from both India and China, most of our stones are hand-faceted in I

Jewelry Care

Unbox, wear, repeat—just a little care keeps it looking fresh. Once unwrapped, it’s ready to shine—treat it right, and it’ll stay looking its best. Follow these simple tips to keep your jewelry looking its best:. Pro Tips:. Keep the tiny silica gel p